Get the brand-new "Phone Fundamentals" manual, Volume 2 of the Stuker Training Manual. "Phone Fundamentals" is an essential asset for ALL sales and BDC staff. The strategies and scripts utilized in this book will provide you with tools you need to maintain control of conversation, overcome objections, and get more customers into the showroom.
When, Where, and How?
Good Time vs. Bad Time
If You're Not Talking You're Not Selling
Leaving an Effective Message
Message Scripts & Templates
10 Steps to a Quality Conversation
Getting the Green Light
Reasons for the Call
Asking for Referrals
INCLUDED: 7-day access to the online course "Phone Fundamentals"
Automotive Training Network's Virtual Training platform, ATNVT, provides interactive training modules to pair with the elements included in the manual. The combination of these two products improves retention and results.