Fixed Operations - Black Ops Vol. 2 - Customer Handling Process

This course explores the different elements of a Service Visit, and focuses on the key touchpoints that your customers experience. When creating a process, the focus is too often placed on OUR own experience of it, rather than the customers’ experience. While we WILL explore what your role will be in each of the steps, the main focus in this process is to create a great, customer-oriented experience during every Service Visit.  That’s why this process is appropriately named “The Customer Handling Process.” Keeping this perspective in mind while we explore each of the elements of the process will help you stay true to the goal of it - creating a customer experience that will bring them back time and time again.