Preorder - Ships December 1, 2019
Get early access to the brand-new "Phone Fundamentals" manual, Volume 2 of the Stuker Training Manual. "Phone Fundamentals" is an essential asset for ALL sales and BDC staff. The strategies and scripts utilized in this book will provide you with tools you need to maintain control of conversation, overcome objections, and get more customers into the showroom.
- The Basics
- When, Where, and How?
- Good Time vs. Bad Time
- If You're Not Talking You're Not Selling
- Leaving an Effective Message
- Message Scripts & Templates
- Follow-Up Message
- Response Call
- 10 Steps to a Quality Conversation
- Be Prepared
- Getting the Green Light
- Reasons for the Call
- Asking for Referrals
INCLUDED: 7-day access to the online course "Phone Fundamentals"
Automotive Training Network's Virtual Training platform, ATNVT, provides interactive training modules to pair with the elements included in the manual. The combination of these two products improves retention and results.